Due to the nature of your issue, more time is required for investigation.
I apologize for any prolonged delays this might cause,
but please rest assured that we are trying to handle your issue in a timely manner.
During this time, you may still update your incident with additional information
that might help us resolve your issue without causing any additional delay.
To update your incident click the link above that says,
"To view or update your question from our support site, http://support.ea.com ."
We appreciate theopportunity to assist you and
look forward to getting youback in the game.
Please accept our apology for any troublesor
errors you may experience from time to time and yourhelp.
という様な感じのお返事です。
Many Japanese player are annoyed by this same trouble.
So please check your system immediately and show me your solution.
と伝えてあるので日本でエラー出てる人が多いのは伝わってますが
追加情報が欲しいみたいなのでエラーが出ている方は
報告してあげた方がよさそうです。
Thank you for contacting Electronic Arts Customer Support.
I apologize for the inconvenience you are experiencing.
Your issue has been escalated to me and I will be happy to assist you in this matter.
Unfortunately, it does not look like our Sims 3 store is set up to buy in your country yet
(whether it has not happened yet, or we have not been cleared).
Please visit this FAQ to see when it is updated: